Review by the CEO

WE ARE HERE FOR OUR CUSTOMERS

Our reform process gained full momentum in 2016. We implemented measures for developing both the customer experience and the internal operating model.

In 2016, we further improved the customer orientation of our operations by implementing an extensive customer experience program. Its objective was to further improve customer satisfaction and to further enhance the position of customer orientation as the cornerstone of our operations. The measures produced results. The service experience has improved, as has customer satisfaction.

GROUP KEY FIGURES

99.4 MEUR

NET SALES

In 2015 the figure was
99.4

6.7 MEUR

OPERATING PROFIT

In 2015 the figure was
8.6

63.3 %

EQUITY RATIO

In 2015 the figure was
59.5

462

NUMBER OF PERSONNEL

In 2015 the figure was
480

Customer satisfaction is our number one priority.

Summary of 2016

SUCCESS IS BASED ON FUNCTIONAL COOPERATION

The goals regarding better customer experience and new operating model were attained. Success is based on functional cooperation.

At Samlink, the year 2016 was guided by measures for preparing the reform of the basic banking system. We succeeded in improving customer satisfaction and in introducing the new operating model. The role of overall management has become more important in product development, which was evident in the development work of incident management and integration services, for example.

STORIES FROM 2016

We have our sights on a successful future.

Outlook for the future

IN COOPERATION WITH
THE CUSTOMERS – WITH THEIR BEST INTEREST IN MIND

The basic banking reform and customer experience program are our main themes for 2017. We are implementing both in close cooperation with our customers.

We are developing customer experience, our operating model and competence in order to serve our customers even better. Therefore, our vision Expertise, passion, technology will also guide Samlink in 2017: we are aware of the possibilities of utilizing information technology in developing financial services, we always want to serve our customers better and are a reliable and high-quality implementer of the possibilities offered by digitalization.

KEY INDICATORS REGARING PERSONNEL

GENDER DISTRIBUTION, %

    AVERAGE NUMBER OF EMPLOYEES

      YEARS OF SERVICE, %

        Continuous development is a cornerstone of our operations.

        Management Team 2016

        MANAGEMENT TEAM OF SAMLINK GROUP

        Pentti Unkuri

        CEO
        born in 1961
        Master of Science in Technology

        Pertti Simola

        Director, Continuous Services
        Deputy to the CEO
        born in 1955
        Master of Science in Economics and Business Administration

        Sanna Komi

        CEO, Paikallispankkien PP-Laskenta,
        born in 1977
        M.Sc. (Soc.Sc.), B.Sc. (Econ.&B.Adm)

        Maarit Kuuri

        Lawyer and Secretary of the Management Team
        born in 1962
        Master of Laws with court training

        Juha Leinonkoski

        Director, Solutions Development Services,
        born in 1964
        Master of Science in Economics

        Markku Siikala

        Sales Director
        born in 1970
        Master of Science in Technology

        Sami Suuronen

        Director, Competence Center
        born in 1973
        Bachelor of Engineering

        Matti Särkkinen

        CFO
        born in 1962
        Master of Economic Sciences

        Soile Alanen

        Account Director and member of the extended Management Team
        born in 1964
        Holder of a Vocational Degree in Business and Administration

        Jari Pirhonen

        Security Director and member of the extended Management Team
        born in 1962
        Master of Science

        Tiina Uittomäki

        Technical Adviser and personnel representative in the extended Management Team
        born in 1963
        Holder of a Vocational Degree in Business and Administration

        SAMLINK IS OWNED BY STRONG COMPANIES.

        Finnish Savings Banks Group 42%
        Aktia Bank plc 22.56%
        Oma Säästöpankki Oyj 15.45%
        Handelsbanken Finland 7.53%
        Posti Group Oyj 5.88%
        POP Banking Group 5.24%
        Others 1.35%

        Board of Directors 2016

        BOARD OF DIRECTORS OF SAMLINK GROUP

        Pasi Kämäri

        Chairman of the Board of Directors
        Board member 2009–
        born in 1959
        Master of Science in Economics, MBA
        Chief Executive Officer
        the Finnish Savings Banks Association

        Juhani Strömberg

        Vice Chairman of the Board of Directors
        Board member 2011–
        born in 1953
        Doctor of Science in Technology

        Sanna Ahonen

        Board member 2015–
        born in 1969
        Master of Science in Economics and Business Administration
        Senior Vice President, Strategy & Development
        Posti Group Oyj

        Sirpa Pensas

        Board member 2015–
        born in 1969
        Master of Science in Economics and Business Administration
        Development Director
        Handelsbanken Finland

        Jukka Rauhala

        Board member 2012–
        born in 1959
        Master of Science in Technology
        Partner
        Versoventures Oy

        Heikki Suutala

        Board member 2007–
        born in 1957
        Master of Science in Technology
        Chief Executive Officer
        POP Pankkiliitto osk

        Pasi Sydänlammi

        Board member 2015–
        born in 1974
        Master of Administrative Sciences, MBA
        Chief Executive Officer
        Oma Säästöpankki Oyj

        Magnus Weurlander

        Board member 2013–
        born in 1964
        Master of Science in Economics and Business Administration
        Director, member of the Group Management Team
        Aktia Bank Oyj

        Deputy Members

        Sami Iltanen, Harri Mattinen, Jarmo Partanen, Ville Rissanen, Matti Saustila, Kirill Tervo, Heli Valanne and Jarmo Yli-Juuti.

        In addition to attaining the goals, we also want to surpass expectations.

        FINANCIAL INFORMATION FOR 2016

        Download the financial statements for 2016 here.

        Expertise, passion, technology – Leading solutions for the success of our finance sector customers.

        ARCHIVE

        Previous year’s Annual Reports

        Annual Report 2015

        Web

        Annual Report 2013

        Issuu-publication

        Annual Report 2012

        Issuu-publication

        Annual Report 2011

        Issuu-publication