The inspiring vision and goal-seeking strategy put Samlink on a trajectory for extensive reform. The whole personnel contribute to the creation of the new Samlink.
The work for building the new Samlink progressed rapidly in 2015. The goal of our reform process is to ensure that we continue to respond to our customers’ needs. That is why we invest resources in customer experience, efficiency, quality and agility. Our biggest effort during the year was changing our entire model of operations and organization so that they can better support the agile method of operation.
Adoption of the agile method of operation and the important development projects of our financial sector customers were successful. The good result was produced by improving cost efficiency.
Achieving compliance with the PCI DSS card security requirements was one of Samlink’s major projects in 2015. Important deliveries in the public authority sector were successful, as were the central credit institution projects. The product sectors of credits and cards were also developed.
We want to further improve the customer orientation of our operations; this is our main theme for 2016. We are also making preparations for revising our basic banking system.
Customer experience is a key success factor for Samlink’s business. Our mission is to make life easier for our customers with reliable, efficient and appropriate services. In addition, our missionis to support the development of our customers’ businesses with new and innovative ideas. Success in these areas creates the basis for a positive customer experience. That is what we concentrate all our efforts on.